Privacy Policy

Dear Gardening Friend,

Welcome to Plant Garden World. Just as we nurture our Agapanthus, Clematis, and perennial favourites with care and attention, we are equally dedicated to cultivating trust and transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website, plantgardenworldus.com, and make use of our services to bring global gardens to life.

We serve a diverse community of passionate gardeners, from the Home Gardener in Manchester to the dedicated Plant Collector across Europe and beyond. Our website is designed for those who appreciate quality, hardy perennials, vibrant bulbs, and climbing plants, and who seek a secure, straightforward, and enjoyable shopping experience. We are committed to protecting your privacy with the same vigour we apply to ensuring your plants arrive in garden-ready condition.

1. Information We Collect

To process your orders for everything from Daffodil bulbs to Climbing Roses, and to provide you with the best possible service, we collect the following types of information:

• Personal Identification Information: Name, email address, billing and shipping address (such as 33 Whitworth St, Manchester), and telephone number.
• Payment Information: When you make a purchase, our secure payment gateway processes your credit/debit card details (Visa, MasterCard, JCB) or PayPal transaction. We do not store full card details on our servers.
• Order Details: Information about the plants and products you purchase, such as Agapanthus, Allium bulbs, or Astilbe plants.
• Technical & Usage Data: Information about your device, IP address, browser type, and how you navigate our website (e.g., browsing our collections of Border Perennials or Carex grasses).
• Communication Data: Any correspondence with our Manchester-based team via email (e.g., [email protected]).

2. How We Use Your Information

We use your data with care and purpose, much like selecting the right plant for the right spot in your garden:

• To process and fulfil your orders, including payment authorisation, packaging your delicate Campanula or robust Calamagrostis grasses, and arranging delivery.
• To communicate with you about your order status, provide customer support, and respond to your enquiries.
• To improve our website and services, ensuring a seamless experience as you explore our Climbing Plants or Flower Bulbs collections.
• To send relevant gardening promotions or advice (only with your explicit consent), such as offers on Echinacea plants or tips for Digitalis Foxglove.
• To comply with legal obligations and prevent fraud, ensuring every transaction is as secure as our delivery promise.

3. Data Sharing and Disclosure

We treat your personal details with the confidentiality they deserve. We do not sell your data. We may share information only in these specific circumstances:

• Service Providers: Trusted partners who assist in payment processing (e.g., PayPal), order delivery, and website operations, under strict confidentiality agreements.
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger or sale of our business, your data may be transferred as part of the assets, with continued protection.

As we serve customers globally (excluding Asia and certain remote regions), some data may be transferred internationally, always in compliance with applicable data protection laws like the UK GDPR.

4. Data Storage and Security

Your security is our priority. We implement robust measures to protect your information:

• Encryption: All transactions are protected by advanced encryption technology, similar to the care we take in preparing your plants for shipment.
• Secure Storage: Personal data is stored on secure servers with limited access.
• Retention: We retain your data only as long as necessary to fulfil orders, provide service, or meet legal obligations.

5. Your Rights

You have rights regarding your personal data, including the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• Data portability, where feasible.

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

Our website uses cookies—small files placed on your device—to help our website function effectively and to enhance your browsing experience as you explore our Dianthus or Eryngium plants. These cookies:

• Are essential for the shopping cart and checkout process.
• Help us understand website usage to improve our offerings.
• May be used for relevant advertising (with your consent).

You can manage your cookie preferences through your browser settings. Disabling some cookies may affect site functionality.

8. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated date.